Testimonials

.Lynn Hi Andy, Thanks!  I'm blown away by your excellent customer service

Scott Great, thank you so much! You guys are great!

Comment: Order placed.  No more questions ... just a comment.  Your responsiveness to my two inquiries was very much appreciated.  Great to see and experience first hand.  If all other elements of my order go as smoothly as dealing with a great customer service group like yourselves, I will be delighted.

Dr. Debra I've ordered nice leather backpack "purses" from Ace online, several times over the years.  Their selection is good and the quality of the Osgoode Marley leather backpacks is excellent.  They ship my order quickly (to California).  I have always liked the quality and selection from Ace Luggage--If I ever get back to NYC again, I'll have to get by and visit their store!

Tim Comment: Hello, I am not sure if this is the correct spot to do this (I looked throughout the website and didn't notice anywhere else to write you), but thank you so very much for the quick delivery of the products I ordered. I ordered 4 valet trays with monogramming and they were shipped the same day and arrived the very next day! AMAZING! The quality of the items are fantastic as well. I was actually directed to you by Mike at Osgoode Marley as I was looking to order their valet trays (I own one myself via a prior gift) and since they do not monogram their products, he suggested I get in touch with you and I am so happy he did! So, if there is a way for you to post this to your "Testimonial Page", please do as I want to share in your other customers praises. Thank you again very much!

Alan Wow, that's great service! Thank you,

Irene  I just received my handbag 4/23/16. What fast delivery Thank You. I'm very pleased with my choice and your line of handbags.  Thank You very much  

BarbThank you very much received today. Love the pockets. Wonderful service.

LindaWow. Thank you so much for the great service. 

I will certainly order from you again, and recommend to my friends. 

Have a wonderful day, 

MaryThank you for your wonderful customer service!!!!

Thank you so much for all your effort.  It has been a pleasure to deal with someone who cares. 

BethGot it!!!!  Thanks so much for such great and personal service.  Will call on you again when needed.

ChellyThanks for the lightning-fast shipping and good service. I order a lot online and this was top-notch.

That was so fast.  Thank u very much. I love my new fanny pack very good quality very satisfied.  

Thanks you guys are awesome I'll continue buying from you guys for life! 

Andy:You’re the best! It’s always great to deal with you.

Perfect. Thank you very much for all of your assistance.

 I received the package today great wallet and quality I will definitely give you more business. Many thanks.

Ok we just got the garment bag and locks. Thank you so much for all your help. I will tell everyone about your company. You have been a great guy to work with. Have a great night.

I received the replacement bag and it is the perfect size. You made doing business with you easy. Thank you for "calling it even". Diane

I wanted to than you for the excellent service. I received my bag today & am very pleased - just what I was looking for. I saved you to my favorites:)

Ace Luggage, I am very pleased with my purchase and its swift arrival. You customer service was of great help to me, making my trip planning far less stressful than it could have been. You should take pride in knowing that your quality of service is unbelievably hard to come by. Thank you and I will be recommending your company to those purchasing products like yours.

~A New England mom who can exhale and finally pack in her much needed suitcase.

Vivian: Good morning. I just wanted to thank you for your care with my order. I had called to ensure that my order would arrive by a certain date and you made certain that I received my bag as quickly as possible. Thanks...It's hard to get this kind of customer service these days. I really appreciate your attention to my concerns.

JoyceHello Andy, Just a belated note to thank you again. The handbag arrived in a speedy fashion and the purse is perfect. It's so much like one I have had that it feels as if I never stopped using the old one I still have it but it is well worn and the black edges look quite gray. I think I can part with it now. I appreciate your assistance and if I have an opportunity to recommend Ace I certainly will do so.

JulieYou're, well, an "ace."

MelanieThank you very much for your help with my order. The Chloe bag was here yesterday before 3pm - just one day after I ordered it! Thank you for getting it here so quickly and not charging me for expedited shipping.

JodieHello, Ace Luggage. Thank you so much for your help and meeting a competetors price on the bag I liked. Received it. Am happy. Great service

Jean Hello,I'm writing to let you know how impressed and pleased my husband and I were with your outstanding customer service on our order ( #190018678). We were simply astounded that the order we placed before noon on Thursday arrived before noon the very next day! The items we ordered, two Samsonite 25-inch spinners, were exactly what we wanted, and your price for each was unbelievably reasonable. You could definitely say we are satisfied customers! You can bet that when we need luggage for ourselves or as gifts, or when we are looking for any of the other variety of items you sell, your business is the first one we'll contact. Thank you again! Best wishes

Joyce Johnson"Thanks, I love the new bag.  I am happy to say it is exactly what I wanted.  I appreciate your attention to customer service and I am sure I will be ordering from your company again."

Mary"Your package arrived in time for Fathers' Day and is of wonderful quality.  Very nice job on the engraving, too.  Thank you so very much!  I won't hesitate to order from you again."

Dotty"Wow, you guys are great! Thank you."

Bob"HI.. just to let you know that I did receiver the 2 pens.. and they are great.. thank you once agggin for doing up and maiing htise so promply.. Great to do business with you guys."

Anonymous"Not a problem, the main item arrived in time and I hear from my mother it looks excellent. Thank you SO much for your fabulous customer service."

Anonymous"I can't believe how quickly you shipped my luggage. Wonderful service! Thanks!"

Pedro"Received my 24 inch  bag today ! thank you very much I'm delighted to have the full set-----"

Mike"What great service! Already received the order. Will recommend your company."

Anonymous"Got it and thank you very much for the prompt service and price. The Rimowa luggage arrived yesterday, it's perfect - thanks for your help! I'll definitely pass on your info to my family in New York. -- Thanks!"

Anonymous"Thank you for emailing me this confirmation receipt. I would like you all to know – I spoke with one lady and two separate gentlemen – that I appreciate your helpful and considerate information and help. I called three different times asking for bag descriptions, etc., and nobody lost patience with me. Very nice! Much appreciated! Merry Christmas!"

Nancy"What!!! Fantastic. You guys are terrific."

Susan"The suitcase arrived Thursday and it looks great. Thank you for your service and efficiency &nbsp"

Anonymous"I received 2 metal hooks to attach shoulder strap.  Thank you for your help. That's great customer service!"

Anonymous"Hello,
Received the briefcase and it is incredible. Thank you, this winter has provide you with a few challenges but your company pushed forward and kept busy. I will remember this and all the consideration and service you rendered. I will pass the Ace name to friends and colleagues in NY and DC. 
 
Take care guys"

Shannon"Comments : Hello, I ordered luggage from your company on Tuesday late afternoon (8/10). By the time I came home today (Wednesday 8/11) it was waiting for me! I have been looking for this luggage for weeks and you sent it to me in a day! With free shipping! Phenomenal customer service. I cannot thank you enough! "

Anonymous"Wow! I ordered this late Friday night and didn't expect to see it until mid week. I got home and found it at my door today, and it even has the custom engraving. Item is just what I wanted and in perfect condition. Thanks"

Maureen" I know we're close by, but still...amazing service "

Anonymous"Thank you- Order number f2a6cb, a duffle arrived safe and sound. Good doing business with you"

Anonymous"Just wanted to thanks you for super fast shipping. They are perfect"

Anonymous"I received my umbrella within a few days, very surprised and grateful.  It was less than $30 bucks, but still got your superior service. Will be back to buy something more substantial  soon"

Dave"Thanks for the awesome service I will without a doubt buy from you again. Thanks"

Steve"This email is to compliment your company for the wonderful service I was given during the holidays. I ordered a briefcase on line as a gift and had to return it. I received it very quickly and the return was done just as quickly with no problems. These days customer service is not so good and it was refreshing to have everything go this well. I will use your company again and refer others to you. Thank you"

Anonymous"Yesterday I received my Jack Georges Briefcase and I am very pleased. It is exactly what I wanted and it arrived in good condition. I could not decide whether to buy the black or burgundy models. As soon as I can save a few dollars I plan to buy another one from you. I am always a little apprehensive when I buy something over the internet, but I am very happy with you company."

Anonymous"The gift for my co-worker arrived this morning(one day earlier than expected). I am very pleased with the service I received, you were very pleasant on the phone, the product was very nice. I will add your website to my favorites list and will recommend you to everyone I know and will look on your website more extensively myself to see what else you have to offer."

Marcello"I recently purchased a Delsey duffle bag from Ace Luggage. Unfortunately, there was a delay in getting the bag from the manufacturer, which would mean that I wouldn"t have the bag for my upcoming trip. Ace Luggage resolved the problem by going out of their way to locate another bag and expedite shipping so that I would have it prior to my trip. Their customer service was outstanding. In a time when many companies don"t care at all about helping the customer, Ace Luggage went above and beyond customer service. I have recommended them to friends and will continue to do so.&"

Anonymous " Ira & Andy, just a quick thanks for all your help with the Tarmac 25 order. We received all 3 plus the 6 cubes -- they will be perfect. Great advice, great service -- can"t ask for more! We"ll be back!"

Anonymous"Thank you to Andy for his assistance on this. He was very pleasant and exceptionally helpful. And they say most New Yorkers are rude, I found it to be just the opposite! Thanks again and have a great week"

Mary" have got to tell you how very pleased I am with the product I purchased, and your commitment to fast delivery! I NEVER thought I"d have this gift for Father"s Day in my hands today, having only ordered it Thursday evening! THANK YOU SO MUCH!"

Anonymous"We received the items on Wednesday! Thanks for the great customer service! We will certainly do business with you again!"

Susan Harris"ladies/gentlemen; Your service is unreal! I placed this order yesterday afternoon and received the brief case today before noon."

Anonymous"Just a note to say that the cases I ordered were delivered promptly and I am very pleased with the product, as well as with the quality of your service."

Anonymous"I am so happy that xxxxx will actually get his gift on time, and that it obviously will be handled with such care. I am very impressed with your impeccable service and I will be sure to keep your online store bookmarked, and refer all of my friends to you too. I look forward to doing further business with you (I"ve got some stationary to order... and many more men in my life who need leather goods.) Take care and Best Wishes"

Anonymous"A word of thanks...I just spoke with Ira on the phone. I just wanted to say thanks again for your help on my order. It.(I had hastily submitted my order with many problems it almost went to Alabama!! I am so embarrassed that I had so many mistakes, I"ve been thinking about this gift for months!) I certainly lucked out that I received your advice on the understated engraving, the gift card, and the gift wrapping. It sounds lovely!!"

Anonymous"Thank you, Andy & Ira! I really appreciate your excellent service and look forward to receiving my new suitcase--and scale!
Much appreciated"

Anonymous"That is fantastic news, thank you so much! I will send back the other one on Saturday so you can work things out with your friend. Much appreciated and anytime someone I know is looking for luggage, I will rave about Ace!"

Marjorie">He loved it Thank You, I"m going to add you to my favorites list for any future purchases I might need"

Tom"Just to let you know that I received the bag today. It is exactly as I expected and I would like to thank you. Of the 12 or so internet sites I went through, you were the only ones who seemed able to find the bag. All of the others claimed it was not available. Thanks again."

Jack">Received my GrandBand. It came fast. A pleasure doing business with you. Thanks"

Anonymous"I received the luggage today and it looks fabulous. Thank you again for such great personalized service! count on more business from me. Happy Holidays."

Anonymous">Dear Andy and Ira, I received the Hugo Bosca coin purse, with the initials blind engraved, as you recommended. It looks great and suits my needs very well. I appreciate nice quality items such as this. I am well pleased. Thanks"

Anonymous"Dear Andy, Thank you so much for your kind assistance with this project. To my great surprise and happiness, the lovely pens arrived yesterday afternoon, well ahead of your promise of next week. Fabulous! I will be in touch when we need to replenish our supply"

Anonymous"Hi Guys, That is awesome. I will definitely recommend your website"

George"Dear Andy, Order received today. Excellent product; just what we wanted. Excellent service. Thank you"

Renee"Thank you so much! That"s great service and I"ll remember it and refer anyone who asks"

Stephanie"Thank you! This is the best online customer service I have ever experienced. Thanks again"

Anonymous"Hi Guys, Just want to drop a quick note. I ordered the fly on line and couldn’t be happier! Quick services, quick turn around time, and extremely pleased with my purchase. You guys have it together. Thank you!"

Steve Spring Hill, TN"Thank you for your excellent service. I placed my order on a Sunday afternoon and received my new luggage on Wednesday. What a great experience doing business with your company. The communication was excellent and the service top notch. My order arrived well packaged and in perfect condition. I will definitely recommend you to my friends and family. Thanks"

Melisa"Andy, Yes, please go ahead with the exchange. Thank you for letting me know and for giving me a discount. It was quite a stand-up thing to do. I"ve bookmarked your website and have told all my friends what a pleasure it"s been doing business with your company. Thanks again"

Niel"Guys thanks so much for the prompt shipping, love the briefcase. I have given your website name to my 2 colleagues who plan on buying their luggage from you. At least one of them very soon, her name is Margaret. Thanks"

John"Hiya: Got my Travelpro bag in the mail today. Just wanted to say thanks, it was exactly what I expected, and at the best price. So, thanks. I"ll tell my friends."

Anonymous"Our order was rec"d Friday, Dec. 23. Just wanted to let you know I appreciate everything you did to get this order to us before Christmas. I ordered the briefcase from another company, and they sent me the wrong one and blamed it on an error with the skew #. It was for our son-in-law who was coming in from FL and once we realized the other company sent the wrong one I panicked. When i found you guys, You and your company really came through. In the future, anything we need that you carry, we will DEFINITELY order from you. You called and emailed us and explained about the express shipping vs. UPS, etc., and went above and beyond filling our order. Thanks again and we wish you a very MERRY CHRISTMAS and a prosperous and healthy HAPPY NEW YEAR"

Anonymous"The bag arrived today, so swiftly. I love it. Thank you very much!"

Shirley"I received the Passage2 black nappa trifold. It was so nice. I was happy to give it as a gift. Looked wonderful, and was so soft. You can tell that it is made good. And my boyfriend loved it. Thank you so much!"

Anonymous"My bag just arrived. Thank you again for going out of your way and for your excellent customer service!"

Rosemarie"Hopefully my husband will love his briefcase. It is a 50th birthday present. Thanks again"

Anonymous"Thanks for the quick reply. U guys rock!"

Jean"You're great,, thanks. Thanks again" 

Anonymous"Thanks so much for your quick shipping.  The notice said delivered yesterday so I picked it up this morning.  Absolutely beautiful!.. Could not be more pleased.. I was concerned about the color but it is perfect.  Thanks again..."

GeraldineThe two 4-inch framed French purses (Osgoode Marley) arrived yesterday and they are really lovely – I am happy to have them (now have 3 new wallets – a bit much, I know, but the almost 13 yr old one has done its duty and now I will NEVER be without – barring a house fire). You are right that the framed style seems not to be in vogue – the description even calls it a “retro look.” So thanks and it was a pleasure doing business. Happy holidays. 

Pam Hi Andy, It arrived--thank you for so professionally attending to each detail to get the luggage here in time. Best wishes,

Anonymous"Thanks you for such expedient service. The handbag I ordered arrived today. It is exactly what I was looking for. I've had Stone Mountain bags before and know the quality to expect. Your service is excellent and I appreciate it very much, not to mention the need to drive to a mall, shop the stores and, perhaps, come away empty handed. The price was right, the handling and shipping charge is reasonable as well. A drive to the mall, for me, would be a round trip of about 50 miles; thus, fuel saved as well. Thank you again. Joyce Vincent

 

Free Shipping on Orders $75+