- Thank you- Order number f2a6cb, a duffle arrived safe and sound. Good doing business with you.
- Just wanted to thanks you for super fast shipping. They are perfect
- I received my umbrella within a few days, very surprised and grateful. It was less than $30 bucks, but still got your superior service. Will be back to buy something more substantial soon....
- Dave, Boston
- Thanks for the awsome service i will without a doubt buy from you again. Thanks
- Steve
- This email is to compliment your company for the wonderful service I was given during the holidays. I ordered a briefcase on line as a gift and had to return it. I received it very quickly and the return was done just as quickly with no problems. These days customer service is not so good and it was refreshing to have everything go this well. I will use your company again and refer others to you. Thank you.
- Yesterday I received my Jack Georges Briefcase and I am very pleased. It is exactly what I wanted and it arrived in good condition. I could not decide whether to buy the black or burgundy models. As soon as I can save a few dollars I plan to buy another one from you. I am always a little apprehensive when I buy something over the internet, but I am very happy with you company.
- The gift for my co-worker arrived this morning(one day earlier than expected). I am very pleased with the service I received, you were very pleasant on the phone, the product was very nice. I will add your website to my favorites list and will recommend you to everyone I know and will look on your website more extensively myself to see what else you have to offer.
- I recently purchased a Delsey duffle bag from Ace Luggage. Unfortunately, there was a delay in getting the bag from the manufacturer, which would mean that I wouldn"t have the bag for my upcoming trip. Ace Luggage resolved the problem by going out of their way to locate another bag and expedite shipping so that I would have it prior to my trip. Their customer service was outstanding. In a time when many companies don"t care at all about helping the customer, Ace Luggage went above and beyond customer service. I have recommended them to friends and will continue to do so.
- Ira/Andy, just a quick thanks for all your help with the Tarmac 25 order. We received all 3 plus the 6 cubes -- they will be perfect. Great advice, great service -- can"t ask for more! We"ll be back!
- Thank you to Andy for his assistance on this. He was very pleasant and exceptionally helpful. And they say most New Yorkers are rude, I found it to be just the opposite! Thanks again and have a great week.!
- I have got to tell you how very pleased I am with the product I purchased, and your commitment to fast delivery! I NEVER thought I"d have this gift for Father"s Day in my hands today, having only ordered it Thursday evening! THANK YOU SO MUCH!
- We received the items on Wednesday! Thanks for the great customer service! We will certainly do business with you again!
- ladies/gentlemen; Your service is unreal! I placed this order yesterday afternoon and received the brief case today before noon.
- Just a note to say that the cases I ordered were delivered promptly and I am very pleased with the product, as well as with the quality of your service.
- I am so happy that xxxxx will actually get his gift on time, and that it obviously will be handled with such care. I am very impressed with your impeccable service and I will be sure to keep your online store bookmarked, and refer all of my friends to you too. I look forward to doing further business with you (I"ve got some stationary to order... and many more men in my life who need leather goods.) Take care and Best Wishes
- A word of thanks...
I just spoke with Ira on the phone. I just wanted to say thanks again for your help on my order. It.(I had hastily submitted my order with many problems it almost went to Alabama!! I am so embarassed that I had so many mistakes, I"ve been thinking about this gift for months!) I certainly lucked out that I received your advice on the understated engraving, the gift card, and the gift wrapping. It sounds lovely!!
- Thank you, Andy & Ira! I really appreciate your excellent service and look forward to receiving my new suitcase--and scale!
Much appreciated
- That is fantastic news, thank you so much! I will send back the other one on Saturday so you can work things out with your friend. Much appreciated and anytime someone I know is looking for luggage, I will rave about Ace!
- He loved it Thank You, I"m going to add you to my favorites list for any future purchases I might need.
- Just to let you know that I received the bag today. It is exactly as I expected and I would like to thank you. Of the 12 or so internet sites I went through, you were the only ones who seemed able to find the bag. All of the others claimed it was not available. Thanks again.
- Tom
- Received my GrandBand. It came fast. A pleasure doing business with you. Thanks.
- I received the luggage today and it looks fabulous. Thank you again for such great personalized service! count on more business from me. Happy Holidays
- Dear Andy and Ira, I received the Hugo Bosca coin purse, with the initials blind engraved, as you recommended. It looks great and suits my needs very well. I appreciate nice quality items such as this. I am well pleased. Thanks,
- The brown leather address book which I ordered from your firm arrived in my mail yesterday. It was intended as a gift for a young lady who just recently graduated from Dartmouth College. It is just what she had been looking for! Thank you for your excellent service. The book is beautiful.
- CH
- Dear Andy, Thank you so much for your kind assistance with this project. To my great surprise and happiness, the lovely pens arrived yesterday afternoon, well ahead of your promise of next week. Fabulous! I will be in touch when we need to replenish our supply.
- Hi Guys, That is awesome. I will definitely recommend your website.
- Mr. P
- Order received today. Excellent product; just what we wanted. Excellent service. Thank you.
- George, PA
- Thank you so much! That"s great service and I"ll remember it and refer anyone who asks.
- Renee
- Thank you! This is the best online customer service I have ever experienced. Thanks again
- Stephanie
- Hi Guys, Just want to drop a quick note. I ordered the fly on line and couldn’t be happier! Quick services, quick turn around time, and extremely pleased with my purchase. You guys have it together. Thank you!
- Ciao! T
- Thank you for your excellent service. I placed my order on a Sunday afternoon and received my new luggage on Wednesday. What a great experience doing business with your company. The communication was excellent and the service top notch. My order arrived well packaged and in perfect condition. I will definitely recommend you to my friends and family. Thanks,
- Steve,Spring Hill, TN
- Andy, Yes, please go ahead with the exchange. Thank you for letting me know and for giving me a discount. It was quite a stand-up thing to do. I"ve bookmarked your website and have told all my friends what a pleasure it"s been doing business with your company. Thanks again,
- Melisa
- Guys thanks so much for the prompt shipping, love the briefcase. I have given your website name to my 2 colleagues who plan on buying their luggage from you. At least one of them very soon, her name is Margaret. Thanks
- Neil
- Hiya: Got my Travelpro bag in the mail today. Just wanted to say thanks, it was exactly what I expected, and at the best price. So, thanks. I"ll tell my friends.
- John
- Our order was rec"d Friday, Dec. 23. Just wanted to let you know I appreciate everything you did to get this order to us before Christmas. I ordered the briefcase from another company, and they sent me the wrong one and blamed it on an error with the skew #. It was for our son-in-law who was coming in from FL and once we realized the other company sent the wrong one I panicked. When i found you guys, You and your company really came through. In the future, anything we need that you carry, we will DEFINITELY order from you. You called and emailed us and explained about the express shipping vs. UPS, etc., and went above and beyond filling our order. Thanks again and we wish you a very MERRY CHRISTMAS and a prosperous and healthy HAPPY NEW YEAR!
- The bag arrived today, so swiftly. I love it. Thank you very much.
- I received the Passage2 black nappa trifold. It was so nice. I was happy to give it as a gift. Looked wonderful, and was so soft. You can tell that it is made good. And my boyfriend loved it.
Thank you so much, Shirley
