Return and Shipping Policy
RETURN & SHIPPING POLICY There is a 30 day exchange or refund policy from date of invoice. Merchandise must be unused, unengraved, in new and perfect condition, in original packaging. Holiday Gifts: When purchasing in November indicate in the special instruction box "holiday gift" and you receive an extended return policy until 1/10. Original freight charges to customer will be deducted from refund. Call for a return authorization number before returning any products. Returns received past 30 days, or without a proper RA# if accepted will incur a 10%-20% re-stocking fee. SHIPPING Spend $99.00 or more and shipping is free! Ace Luggage & Gifts offers FREE ground delivery within the Continental United States on all orders exceeding $99.00. A shipping and handling charge of $6.95 will be added to any order under $99.00 (some exceptions apply to certain products and brands). We ship UPS, Postal Service, and Fedex. Our standard method of shipping is UPS, but we will use USPS 2-3 Priorty mail service when it is advantageous to the customer. If you have a preference please indicate it in our special instructions box. All forms of next day, two day and three day air services are available. Please contact us so we can go over the details of these services in regard to your order. Additional costs might be incurred for shipments to Hawaii, Alaska and Canadian orders, so please email or call customer service to choose shipping options.
Engraving and Embossing are two ways of placing initials or names onto different fabrications. Embossing generally refers to a method of heat being applied to leather to create an impression (branding). No color embossing means the initials take the color of the leather, also sometimes referred to as a blind embosss. If desired, color can sometimes be intorduced to fill the impression, usually silver to match the hardware. Recently the no color choice has been the more popular choice where it is subtle but rich. Some items cannot be done with the no color option because the leather is not thick enough to make a noticeable impression. Engraving generally refers to a scratch method of placing initials on metal, such as Grand Bands, pens, money clips, pen stands etc..
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